Claims

Claims

Thank you for choosing Quality Services Moving for your recent relocation. We are grateful we had the chance to serve you during your move. We are sorry to hear that you incurred damage during the move and for the inconvenience this has caused you. Please know that we take this very seriously and will work with you to correct this matter.

If an item has been damaged or misplaced during the moving process, please fill out and submit the PDF claim form provided at the bottom of this page. When submitting your claim, please include digital color photos of the item you are claiming. To help us fully assess the damage, please provide a photo of the entire claimed item as well as a close-up shot of the damage. Also submit any supporting documentation (receipt, manufacturer, model number, etc.) you have for the item you are claiming. A “comments” section is available at the end of the claim form should you need to provide further explanation for any items or issues referenced in your claim.

Once you have submitted your form, we will send confirmation that we have received your form. Then, our Claims department will review the claim and contact you in a timely manner with any further questions or instructions. Typically, we will work to resolve the claim within 30 days after the date of delivery for a local move, and within 9 months after the date of delivery for a long-distance move.

Please note that we may contact you to request additional documentation or information. Please promptly respond to calls and/or requests for additional information to expedite the processing of your claim.

Once you’ve completed the claims form, please email the PDF, photos, and documentation to [email protected].

 

IMPORTANT: Before filling out the claims form, please read the following:

Since all damaged items are subject to inspection, please do not attempt to repair or replace any items for which you seek compensation. To be eligible for compensation, all claimed items must be available for inspection in the same condition in which they were delivered to you. Do not discard any item unless instructed by Quality Services Moving.

Claims for items damaged in boxes when the client performed self-packing will not be honored.

Please be advised that you can only file one claim per move.

 

Please use the link below to download and fill out our claims form. Once completed, please email the PDF form, photos, and additional documentation to [email protected]. Please email us with any questions or concerns.

[ Begin Your Claim Here ]
Residential
No matter the size of your home or the distance of your move, we offer the same personalized care and attention to detail for every customer’s needs. Our experts can facilitate your move to an apartment, house, or large estate. Get a free, personalized estimate from our experienced moving consultants who can help you relocate across the globe or just around the corner.
Corporate
Whether you’re moving the newest member of your team or relocating your entire organization, Quality Services Moving brings you the latest in logistics, technology, and communication. We bring these capabilities to you in concert with our most important asset, our people. Our highly-trained drivers, crew members, logistics staff, and customer care coordinators work around the world to make sure your belongings are handled with attention and care.
International
At Quality Services Moving, we believe that despite the extra work that goes into moving internationally, the process should be straightforward and smooth from start to finish. We’re proud to offer full-scale residential, corporate, and government international moving services in Northern Virginia and around the globe.
Storage
Moving without a lot of notice? Quality Services Moving has more than 100,000 square feet of secure, clean, and temperature and humidity-controlled warehouse facilities to store your items until they’re ready to be transported. We are your one-stop-shop for your storage and moving requirements, and we don’t use third-party vendors.

WHY QUALITY SERVICES MOVING?

Quality Services Moving has more than 20 years of packing and moving experience. We strive to make the moving process as smooth as possible, whether you’re moving down the street or across the country. We specialize in all elements of moving household, office, commercial and industrial goods, and will work with you one-on-one to create a customized moving plan to suit your individual needs. We are dedicated to your satisfaction from the moment you contact us for a quote all the way through to when you unpack the last box in your new home. If you need assistance with senior moving in the Northern Virginia area, contact us today at (888) 776-6846 for your free estimate!